1 Introduction & Acceptance

1.1 About These Terms

These Terms & Conditions ("Terms", "Agreement") govern all access to and use of the website located at casinogrp.uk (the "Website") and all associated services, products, games, and features offered therein (collectively, the "Services"). These Terms apply to every registered user ("Player", "you", "your") and apply in addition to any specific terms that may be presented for individual games, promotions, or special offers published on the Website.

1.2 Acceptance of Terms

By completing the registration process, ticking the acceptance checkbox, depositing funds, or otherwise accessing the Services in any manner whatsoever, you conclusively acknowledge that you have:

• Read and understood these Terms in their entirety;
• Read and understood our Privacy Policy;
• Read and understood our Responsible Gaming Policy;
• Agreed to be legally bound by all such documents as amended from time to time;
• Confirmed that you meet all eligibility criteria set out in Section 3 below.

1.3 Amendments to These Terms

We reserve the right to amend, update, or replace any part of these Terms at our sole discretion and at any time. Where changes are material, we will provide reasonable notice via email or prominent notice on the Website. Your continued use of the Services following any such amendment shall constitute your acceptance of the revised Terms. The current version and effective date are displayed at the top of this document. You are responsible for reviewing these Terms periodically.

1.4 Supplementary Documents

These Terms must be read in conjunction with:

• Privacy Policy — governing the collection, use, and processing of your personal data;
• Responsible Gaming Policy — providing detailed information on safer gambling tools and support resources;
• Any game-specific rules or promotional terms and conditions published elsewhere on the Website.

In the event of any conflict between these Terms and any supplementary document, these Terms shall take precedence unless explicitly stated otherwise.

1.5 Language

These Terms are provided in the English language. In the event these Terms are translated into any other language, the English version shall prevail in all cases of discrepancy or ambiguity.

2 Definitions

The following definitions apply throughout these Terms and all associated documents unless context requires otherwise:

3 Eligibility & Registration

3.1 Age Requirement

In line with United Kingdom regulations, the minimum legal gambling age for casino games, online slots, sports betting, and all equivalent online gaming activities is 18 years. We employ robust age verification procedures at the time of registration and at any point during the lifecycle of an Account.

3.2 Eligibility Criteria

To register and maintain an Account, you must confirm and represent that you:

• Are at least 18 years of age;
• Are a legal resident of, or are physically located in, a jurisdiction where online gambling is lawfully permitted;
• Are not accessing the Services from a restricted or prohibited territory;
• Are acting solely on your own behalf and not as an agent or representative of any third party;
• Are not aware of any gambling-related self-exclusion orders or bans that apply to you under any applicable regulatory scheme, including GAMSTOP;
• Are not a current or former employee, contractor, or immediate family member of GRP Casino or any affiliated entity in a role that could constitute a conflict of interest;
• Have full legal capacity and authority to enter into this Agreement under Applicable Law.

3.3 Know Your Customer (KYC) & Verification

We are required by Applicable Law to verify the identity of all Players prior to processing withdrawals, and in certain cases before initial deposit or gameplay. KYC verification may include, but is not limited to, the following documentation:

• Proof of Identity: Valid passport, national identity card, or government-issued photo identification;
• Proof of Age: Any document confirming you are 18 years of age or older;
• Proof of Address: Utility bill, bank statement, or official government correspondence dated within the past three (3) months;
• Proof of Payment Method: A photograph or screenshot of the payment method used to make deposits;
• Source of Funds / Source of Wealth: Documentation evidencing the origin of funds deposited, in higher-value or elevated-risk scenarios.

We may conduct electronic verification checks using third-party identity verification services, cross-referencing publicly available and licensed databases. If electronic verification fails, we reserve the right to request additional documentation. Failure to provide satisfactory documentation within the timeframe stipulated in our request may result in Account suspension or closure and the withholding of withdrawal requests pending resolution.

3.4 One Account Per Player

Each Player is permitted to hold only one (1) Account on the Website. The creation of multiple Accounts — whether using different names, addresses, email addresses, IP addresses, devices, or payment methods — is strictly prohibited. If we detect the existence of duplicate Accounts:

• All duplicate Accounts will be closed;
• Any Bonus Funds associated with duplicate Accounts will be forfeited;
• Winnings generated through duplicate Accounts may be voided;
• The Player may be permanently banned from the Website.

3.5 Registration Process

To create an Account, you must complete the registration form accurately and truthfully, providing all required information including your full legal name, date of birth, residential address, email address, and telephone number. You agree to promptly notify us of any changes to your registered details by contacting support@casinogrp.uk. Providing false, misleading, or inaccurate information constitutes a breach of these Terms and may result in immediate Account closure without obligation to return funds.

4 Account Management

4.1 Account Security & Credentials

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username, password, and any two-factor authentication codes. You must:

• Choose a strong, unique password that is not used for any other online service;
• Never share your login credentials with any third party;
• Immediately notify us if you suspect unauthorised access to your Account;
• Log out of your Account at the end of each session, particularly on shared or public devices.

We will never contact you to request your password. Any communication purporting to do so should be treated as fraudulent and reported to us immediately at support@casinogrp.uk.

4.2 Account Activity & Monitoring

We reserve the right to monitor Account activity for the purposes of fraud prevention, anti-money laundering compliance, responsible gambling obligations, and general regulatory compliance. Suspicious activity may result in Account suspension, enhanced due diligence, or reporting to the relevant authorities without prior notice to the Player.

4.3 Inactive Accounts

An Account is considered inactive if no login, deposit, withdrawal, or gameplay activity has occurred for a continuous period of twelve (12) months. Upon an Account becoming inactive:

• We will make reasonable attempts to contact you using the registered email address and, where applicable, telephone number;
• An inactivity fee of £5.00 per month (or the then-current Account balance if lower) may be applied after three (3) months of inactivity, deducted from the Real Money balance;
• Any Bonus Funds remaining at the point of inactivity will be forfeited;
• Should your Account balance reach zero (£0.00) as a result of inactivity fees, the Account may be closed.

You may reactivate your Account by logging in and, if required, completing any outstanding KYC verification. Residual Real Money balances remain recoverable upon request following Account reactivation.

4.4 Account Closure by Player

You may request Account closure at any time by contacting our support team at support@casinogrp.uk. Prior to closure, any pending withdrawal requests will be processed in accordance with Section 5. Bonus Funds remaining at the point of voluntary closure will be forfeited. Where closure is connected to a gambling problem, please refer to our Responsible Gaming Policy for self-exclusion and account restriction options.

4.5 Account Closure by GRP Casino

We reserve the right to suspend, restrict, or permanently close any Account at our sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of these Terms or any supplementary terms;
• Provision of false or misleading information during registration or KYC;
• Suspected fraud, collusion, abuse of bonuses, or money laundering;
• Court order, regulatory direction, or legal obligation;
• Detection of a self-excluded Player attempting to circumvent exclusion measures;
• Conduct deemed harmful, abusive, or threatening to our staff or other Players.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

GRP Casino accepts the following payment methods for deposits and/or withdrawals. All transactions must be conducted in British Pounds Sterling (GBP, £):

The availability of specific payment methods may vary depending on your location, Account verification status, or other factors. We reserve the right to add or remove accepted payment methods at any time with reasonable notice.

5.2 Deposits

5.2.1 All deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited.

5.2.2 The minimum deposit amount is £10.00, unless otherwise specified in a promotional offer. There is no maximum deposit limit; however, enhanced due diligence may apply to deposits above defined thresholds in accordance with our AML obligations.

5.2.3 Deposits are applied to your Account Balance immediately upon confirmation from the payment processor. We are not responsible for any delays caused by the payment service provider.

5.2.4 GRP Casino does not charge fees on deposits; however, your payment provider may apply their own transaction charges, for which we bear no responsibility.

5.3 Withdrawals

5.3.1 The minimum withdrawal amount is £20.00. Withdrawal requests below this threshold will not be processed.

5.3.2 Withdrawals can only be made to a payment method that was previously used to deposit into the Account, subject to the method supporting withdrawals. Where the deposit method does not support withdrawals (e.g., Paysafecard), alternative verified methods will be considered on a case-by-case basis.

5.3.3 All outstanding KYC verification requirements must be satisfied before a withdrawal can be approved. We reserve the right to withhold withdrawal processing pending the satisfactory completion of KYC or additional due diligence.

5.3.4 Withdrawal requests are reviewed within 24–72 hours of submission (excluding public holidays). Following internal approval, processing times depend on the selected payment method as outlined in the table in Section 5.1.

5.3.5 We reserve the right to process large withdrawals in multiple instalments, where necessary, without constituting a breach of these Terms.

5.4 Currencies

All Account balances, deposits, withdrawals, and transactions are conducted in British Pounds Sterling (GBP, £). If a deposit is made in an alternative currency, the applicable exchange rate at the time of processing will apply, and the Player bears any associated currency conversion costs.

5.5 Failed Transactions & Chargebacks

5.5.1 In the event of a failed deposit, please contact your payment provider in the first instance. If the funds have been deducted from your account but not credited to your Casino Balance, contact us at support@casinogrp.uk with full transaction details.

5.5.2 Any chargeback, reversal, or dispute initiated by you or your payment provider against a deposit may result in the immediate suspension of your Account pending investigation. If the chargeback is substantiated, we reserve the right to pursue recovery of any associated winnings or Bonus Funds distributed in connection with the disputed deposit, along with any administrative costs incurred.

6 Bonuses & Promotions

6.1 General Promotional Terms

From time to time, GRP Casino may offer promotions, bonuses, free spins, cashback offers, loyalty rewards, and other incentives (collectively "Promotions"). All Promotions are subject to these Terms and any specific promotional terms and conditions published alongside each offer. In the event of any conflict, the specific promotional terms shall apply.

6.2 Eligibility for Promotions

To be eligible for any Promotion, you must:

• Hold a verified Account in good standing;
• Meet all eligibility criteria specified in the relevant promotional terms;
• Not be subject to any Account restrictions, investigations, or self-exclusion;
• Have opted in to the Promotion (where opt-in is required) within the specified timeframe.

Promotions are intended for recreational Players only. We reserve the right to determine, at our absolute discretion, whether a Player qualifies for any Promotion.

6.3 Wagering Requirements

6.3.1 All Bonus Funds and associated winnings are subject to a Wagering Requirement before they may be withdrawn. The applicable Wagering Requirement will be clearly stated in each promotional offer.

6.3.2 Wagering Requirements are typically expressed as a multiplier (e.g., 30x), meaning the Bonus Funds must be wagered a total of thirty (30) times before becoming eligible for withdrawal. For example, a £100 bonus with a 30x wagering requirement requires £3,000 in qualifying bets.

6.3.3 Wagering Requirements must be completed within the time limit specified in the relevant promotional terms. Uncompleted wagering requirements will result in the forfeiture of any remaining Bonus Funds and associated winnings at the expiry of the bonus period.

6.4 Game Contribution to Wagering

Not all games contribute equally to the satisfaction of Wagering Requirements. The standard game contribution rates are as follows (subject to change and variation per promotion):

• Online Slots: Typically 100% contribution
• Live Casino Games (Blackjack, Roulette, Baccarat): Typically 10–20% contribution
• Table Games (RNG Blackjack, Poker variants): Typically 10% contribution
• Video Poker: Typically 10% contribution
• Jackpot Slots: May contribute at a reduced rate or be excluded — see specific promotional terms

Certain games may be entirely excluded from wagering contributions. A complete and up-to-date list of excluded and restricted games is available on the Promotions page of the Website.

6.5 Bonus Fund Handling

6.5.1 Bonus Funds are held separately from Real Money in your Account Balance. Unless specified otherwise, Real Money is used first for wagering. Bonus Funds are then used once the Real Money portion of your Balance reaches zero.

6.5.2 A maximum win cap may apply to winnings generated from Bonus Funds. Where applicable, this cap will be clearly stated in the promotional terms. Any winnings exceeding the stated cap will be removed from the Account prior to withdrawal.

6.5.3 We reserve the right to cancel, void, or modify any Promotion in cases of suspected abuse, technical error, or where we have reasonable grounds to believe the Promotion has been misused.

6.6 Prohibited Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple Accounts to claim the same Promotion more than once;
• Systematically wagering on low-risk or zero-risk outcomes to fulfil Wagering Requirements;
• Collusion with other Players to exploit promotional mechanics;
• Using automated scripts, bots, or software to exploit Promotions;
• Any other strategy or behaviour deemed by us to be contrary to the spirit of the Promotion.

Where bonus abuse is identified, we may void all associated winnings, forfeit all Bonus Funds, and permanently close the offending Account(s).

7 Games & Fair Play

7.1 Game Availability

The selection of games available on the Website may change from time to time. We do not guarantee the continuous availability of any particular game and reserve the right to add, remove, or modify game offerings without prior notice. Game availability may also vary by jurisdiction or Player Account status.

7.2 Random Number Generator (RNG) & Fairness

All casino games offered on the Website that are determined by random outcome utilise a certified Random Number Generator (RNG). The RNG produces random and statistically unpredictable results, ensuring that no outcome can be predicted or influenced by any party, including GRP Casino. Our RNG systems are independently tested and certified by recognised testing laboratories to ensure compliance with industry fairness standards.

Each game displays its own Return to Player (RTP) percentage, which represents the theoretical proportion of all wagered funds that the game is expected to return to players over an extended period of play. RTP figures are for informational purposes only and do not guarantee individual results.

7.3 Game Malfunctions & Technical Errors

7.3.1 In the event of a game malfunction, software error, communication failure, or any technical disruption that affects the outcome or integrity of a game, GRP Casino reserves the right to void the affected game round(s) and refund the relevant stake(s) to the Player's Account.

7.3.2 Malfunction voids all pays and plays. GRP Casino shall not be liable for any losses incurred as a result of a game malfunction, and no claims for winnings arising from a malfunctioning game will be honoured.

7.3.3 If a Player becomes aware of a technical error or malfunction during gameplay, they must cease play immediately and report the issue to our support team at support@casinogrp.uk. Continued play following a known malfunction may result in the voiding of all game rounds played after the point of identified malfunction.

7.3.4 We are not responsible for any interruptions to the Services caused by internet connectivity issues on the Player's side, including disconnections that occur during a game round. Wagers committed at the point of disconnection are non-refundable unless the game engine records indicate an incomplete transaction, in which case the stake may be returned at our discretion.

7.4 Prohibited Conduct & Anti-Cheating

The following activities are strictly prohibited and constitute a serious breach of these Terms:

• Use of any automated software, bot, script, macro, or artificial intelligence tool to interact with the Services in place of or in addition to genuine human player input;
• Use of any exploit, glitch, software vulnerability, or technical flaw to obtain an unfair advantage;
• Any form of collusion, chip dumping, or coordinated manipulation of game outcomes with other Players;
• Reverse engineering, decompiling, or attempting to access the source code of any game or platform software;
• Placing wagers that exploit errors in odds, game rules, or promotion mechanics;
• Attempting to interfere with our systems, networks, or servers in any manner.

We employ advanced fraud detection and anti-cheating technologies to monitor gameplay in real time. Where prohibited conduct is identified, we may immediately suspend the relevant Account, void all affected transactions, and retain winnings pending investigation. Serious violations may be reported to relevant regulatory and law enforcement authorities.

7.5 Responsible Play

All players are encouraged to set personal gameplay limits and to make use of the responsible gaming tools available on the Website. For further information, please refer to our Responsible Gaming Policy.

8 Tournaments & Lotteries

8.1 Tournament Participation

GRP Casino may from time to time host player tournaments, leaderboard competitions, prize draws, and lottery-style promotions (collectively "Tournaments"). Participation in any Tournament is subject to these Terms as well as any specific rules published at the time the Tournament is announced.

8.2 Tournament Rules

8.2.1 Specific eligibility criteria, entry requirements, qualifying games, scoring mechanisms, prize structures, and timelines for each Tournament will be clearly communicated in the Tournament details published on the Website.

8.2.2 Unless otherwise stated, Tournament leaderboards are determined by the criteria specified in the relevant Tournament rules (e.g., highest single win, biggest win multiplier, or cumulative wagering total). Ties will be resolved by whichever Player achieved the qualifying score first, as recorded by our game server timestamps.

8.2.3 Tournament prizes may be awarded in the form of Real Money, Bonus Funds, Free Spins, or other rewards as specified. Real Money prizes are generally credited directly to the winner's Account Balance. Bonus Funds and other reward prizes are subject to the terms of Section 6.

8.3 Prize Draws & Lotteries

8.3.1 Where GRP Casino conducts prize draws or lottery-style promotions, tickets or entries will be allocated in accordance with the rules stated for each individual promotion.

8.3.2 Draws are conducted under audited conditions using certified random selection mechanisms. Results are final and binding.

8.3.3 Winners will be notified via the email address registered to their Account within the timeframe stated in the promotional rules. Failure to claim a prize within the stipulated period may result in forfeiture of the prize.

8.4 Disqualification

We reserve the right to disqualify any Player from a Tournament or Prize Draw at any time if we have reasonable grounds to believe the Player has:

• Violated these Terms or the specific Tournament rules;
• Engaged in any form of collusion, manipulation, or unfair gameplay;
• Exploited a technical error or system malfunction to obtain an advantage;
• Provided false information in connection with any claim.

9 Intellectual Property

9.1 Ownership of Content

All Content on the Website — including but not limited to software, text, graphics, images, logos, icons, audio clips, data compilations, game interfaces, and design elements — is the exclusive property of GRP Casino or our respective licensors and is protected under applicable intellectual property laws, including copyright, trademark, and database rights.

9.2 Limited Licence to Players

Subject to your compliance with these Terms, GRP Casino grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only. This licence does not include any right to:

• Reproduce, distribute, or create derivative works from any Content;
• Commercially exploit or monetise any Content or any portion of the Website;
• Frame, scrape, or deep-link to any part of the Website without our written consent;
• Use any data mining, robot, spider, or similar automated tools on the Website;
• Reverse engineer any software, game, or technology associated with the Services.

9.3 Third-Party Intellectual Property

Certain games and content available on the Website are developed and owned by third-party software providers. Such content remains the exclusive intellectual property of the respective providers and is governed by their own intellectual property terms. GRP Casino operates under licence from such providers and grants no rights over third-party content beyond the right to play those games on our platform.

9.4 Trade Marks

The GRP Casino name, logos, and any other branding elements displayed on the Website are trademarks of GRP Casino or its affiliates. You may not use any GRP Casino trademark, trade name, or logo in any manner that could cause confusion, imply endorsement, or damage the reputation of GRP Casino, without our express written permission.

9.5 User-Generated Content

If you submit any content to us (for example, via live chat, support communications, or feedback forms), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, and adapt such content for the purposes of delivering and improving our Services. You confirm that any content you submit does not infringe the rights of any third party.

10 Limitation of Liability

10.1 Services Provided "As Is"

The Services are provided on an "as is" and "as available" basis, without warranty of any kind, either express or implied. To the fullest extent permitted by Applicable Law, GRP Casino disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted access.

10.2 Exclusions of Liability

To the maximum extent permitted by Applicable Law, GRP Casino shall not be liable for:

• Any loss or corruption of data, including Account data, transaction records, or game histories;
• Any loss of profits, revenue, business opportunity, or goodwill, whether direct or indirect;
• Any indirect, consequential, special, or incidental damages arising from your use of or inability to use the Services;
• Any interruption, suspension, or termination of the Services for maintenance, technical failure, or regulatory reasons;
• Any loss resulting from unauthorised access to your Account where you have failed to maintain appropriate security measures;
• Any acts or omissions of third-party payment processors, game providers, or technology suppliers;
• Any outcome of a game or wager, subject always to our obligation to pay verified winnings in accordance with these Terms.

10.3 Cap on Liability

Where liability cannot be excluded, GRP Casino's total aggregate liability to you arising from or in connection with these Terms or your use of the Services shall not, in any calendar year, exceed the greater of: (a) the total amount deposited by you into your Account during the preceding twelve (12) months; or (b) £500.00.

10.4 Consumer Rights

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which liability cannot lawfully be limited or excluded under Applicable Law, including your statutory rights as a consumer under UK consumer protection legislation.

10.5 Force Majeure

GRP Casino shall not be in breach of these Terms or liable for any failure or delay in performing our obligations arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil disturbance, governmental action, power failure, internet failure, cyberattacks, or regulatory changes.

11 Dispute Resolution

11.1 Internal Complaints Process

If you have a complaint or dispute regarding the Services, your Account, a game outcome, a promotion, or any other matter, we encourage you to contact our support team in the first instance:

• Email: support@casinogrp.uk
• Live Chat: Available on the Website during operating hours

Please provide your username, a clear description of your complaint, and any relevant supporting evidence. We aim to acknowledge all complaints within 24 hours and to provide a full response within 14 calendar days of receipt. Complex cases may require additional time, in which case we will keep you informed of progress.

11.2 Escalated Complaints

If you are not satisfied with the resolution offered following our internal process, you may escalate your complaint to a recognised Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR provider will be communicated to you as part of our final response. We will cooperate fully with any ADR process in good faith.

11.3 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You and GRP Casino agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute not resolved through the processes described in this Section 11; provided, however, that nothing herein prevents you from bringing a claim in the courts of any other jurisdiction where you are habitually resident, in accordance with your consumer rights.

11.4 Game Outcome Disputes

In the event of a dispute concerning a game outcome, our server-side records shall be the definitive reference point. Game records maintained in our database represent the authoritative account of all transactions and outcomes. In cases where a Player believes a game outcome is inaccurate, we will conduct an investigation using our technical logs within a reasonable timeframe.

12 Health & Safety

12.1 Photo-Sensitive Epilepsy & Visual Effects

Some games on the Website may contain rapidly flashing or strobing visual effects that could trigger symptoms in individuals with photo-sensitive epilepsy or similar conditions. If you, or anyone who may use your Device to access the Website, suffer from such a condition, please consult a qualified medical professional before using the Services. GRP Casino accepts no liability for any adverse health effects arising from the use of games with such visual effects.

12.2 Breaks in Play

We strongly recommend that all Players take regular breaks from gameplay. Continuous, extended sessions of gambling without breaks can impair judgement and decision-making. Players are encouraged to use the gameplay break tools available in their Account settings, including session time reminders and reality check notifications.

12.3 Gambling & Mental Health

We recognise that gambling can, in some circumstances, adversely affect mental health and overall wellbeing. If you feel that your gambling is negatively impacting your mental health, your relationships, or your financial situation, we urge you to seek help immediately. Please visit our Responsible Gaming Policy for a full list of support resources and self-help tools, or contact GamCare's National Gambling Helpline at 0808 8020 133 (free, 24/7).

12.4 Device & Screen Usage

GRP Casino recommends that you use the Website in a well-lit environment, at a comfortable distance from your screen, and take regular breaks to rest your eyes. We are not responsible for any physical health effects resulting from the use of our Website or Services.

12.5 Secure Environment

You are responsible for ensuring that the Device and network connection you use to access the Website are secure and free from malware, keyloggers, and other malicious software. We recommend using a secure, private internet connection and keeping your Device's operating system and security software up to date.

13 Responsible Gaming

13.1 Our Commitment

GRP Casino is committed to providing a safe, fair, and responsible gambling environment. We support and promote responsible gaming as a cornerstone of our operations and take proactive steps to protect Players from gambling-related harm.

13.2 Responsible Gaming Tools

We provide a range of responsible gaming tools to help Players manage their gambling activity. These include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit;
• Loss Limits: Restrict the amount you can lose over a defined period;
• Session Time Limits: Limit the length of individual gameplay sessions;
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered;
• Cool-Off Periods: Take a short break from gambling for a defined period (24 hours to 6 weeks);
• Self-Exclusion: Request a temporary or permanent exclusion from the Services.

For full details on how to access and apply these tools, and for comprehensive guidance on safer gambling, please read our dedicated Responsible Gaming Policy.

13.3 Support Organisations

If you are concerned about your gambling, or the gambling of someone you know, the following independent organisations provide free, confidential support in the United Kingdom:

13.4 Self-Exclusion

Players who wish to self-exclude from GRP Casino may do so at any time by contacting our support team at support@casinogrp.uk or via Live Chat. Self-exclusion requests are processed within 24 hours and cannot be reversed before the end of the chosen exclusion period. Players who have self-excluded are strongly encouraged to also register with GAMSTOP to extend their self-exclusion to all other UKGC-licensed operators simultaneously.

14 Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, the Responsible Gaming Policy, and any specific promotional or game terms, constitute the entire agreement between you and GRP Casino with respect to the subject matter herein, and supersede all prior agreements, representations, or understandings, whether written or oral.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future. A waiver of any breach of these Terms shall not be construed as a waiver of any subsequent breach.

14.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without our prior written consent. We reserve the right to assign our rights and obligations under these Terms at any time, including in connection with a merger, acquisition, or sale of assets, without prior notice to you, provided that your rights under these Terms are not materially diminished.

14.5 No Third-Party Beneficiaries

These Terms are entered into solely for the benefit of you and GRP Casino. No other person or entity shall have any right to enforce any provision of these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

14.6 Anti-Money Laundering (AML)

GRP Casino is committed to preventing money laundering and the financing of terrorism. We comply with all applicable UK anti-money laundering legislation, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended). We maintain a risk-based approach to AML compliance, which includes customer due diligence, enhanced due diligence for higher-risk Players, monitoring of transactions, and the filing of Suspicious Activity Reports where appropriate. Players who attempt to use the Website for money laundering purposes will have their Accounts suspended, funds frozen, and the matter reported to the National Crime Agency (NCA).

14.7 Data Protection

We process your personal data in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any data-related enquiries, including subject access requests or data deletion, please contact our Data Protection team at privacy@casinogrp.uk.

14.8 Advertising Standards

All marketing and advertising activities conducted by GRP Casino comply with the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing (CAP Code) and all applicable guidelines issued by the Advertising Standards Authority (ASA) and the Committee of Advertising Practice (CAP), including those specific to gambling advertising.

14.9 Tax Obligations

Players are solely responsible for determining and fulfilling any tax reporting obligations arising from their gambling activities, including the declaration of any winnings to the relevant tax authorities in their country of residence. GRP Casino does not withhold taxes on winnings and provides no tax advice. Please consult a qualified tax professional if you have any concerns about your obligations.

14.10 Notices & Contact

All notices from GRP Casino to Players shall be delivered via email to the address registered on your Account or through a notice published on the Website. You may contact us at any time using the following details:

14.11 Headings

The headings used in these Terms are for convenience only and shall not affect the interpretation of the provisions to which they relate.

14.12 Updates & Version Control

This document is Version 1.0, effective as of 08 September 2026. All previous terms and conditions are superseded by this version. A summary of material changes will be made available upon request by contacting support@casinogrp.uk.